Our Policies


The Order will be shipped once the payment has been received. The order will be shipped on the next working day. If payment is made at any time on a non-working day, the order will be shipped the next working day. Non working days include Sundays, Even Saturdays and National and Maharashtra State Holidays.

The shipping rate will be charged to the customer's account. The final amount at checkout will include GST taxes and shipping


Local Delivery (Within Mumbai):

During checkout, enter your address and choose the option. Click the "Continue to shipping" button.

Local delivery is available for addresses within 60km of our works.

If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, you will receive an email with real-time tracking information.

Local Pickup (Within Mumbai):

When your order is ready for delivery, you will receive an email with a call. Planning to come for pickup please confirm the day and time in advance.

Domestic Delivery (Outside Mumbai):

When your order is ready for delivery, you will receive an email. It will take 1-3 business days to deliver domestic shipments.

Cancellation and Refund

A full refund will be received if the order is cancelled before 4:00pm IST on the same day of purchase. If order is cancelled after that time, the order has to be returned unopened. Please read below for return policy.

To cancel, email us at sales@pmlindia.com

If order is opened, no refund will be available. Although, you can exchange your products. For our exchange policy, please read below

A refund will only be received if a product purchased is defective or damaged in shipping and PML is not able to replace the product. Defective or damaged products must be returned back to PML. Please read below for return policy

Exchange and Return

We only replace items if they are defective or damaged in shipping. To replace it, send us an email at sales@pmlindia.com along with photos and return the item(s) to: Permanent Magnets Ltd., B3 MIDC, Mira Road East, Mumbai, 401104, India.

If you wish to exchange your product for a different one, the difference will be refunded back to your account if the new order is of lower value. If the new order is of higher value, the difference will be charged to your account and the new order will only be shipped once the difference has been received by PML. Shipping will be charged to ship the new order. Old order must be returned to PML

To return your product, you should mail your product to: Permanent Magnets Ltd., B3 MIDC, Mira Road East Mumbai IN 401104.

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You must use a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Section 1 - What do we do with your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Section 2 - Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@pmlindia.com or mailing us at: Permanent Magnets Ltd., B3 MIDC, Mira Road East, Mumbai, Maharashtra, 401104, India

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 - Ecommerce

Our store is hosted on Ecommerce platform. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage, databases and the general application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Ecommerce store stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Terms of Service here or Privacy Statement here.

Section 5 - Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 - Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc). , no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits , no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Section 8 - Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9 - Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at privacy@pmlindia.com or by mail at

[Re: Privacy Compliance Officer]

[Permanent Magnets Ltd., B3 MIDC, Mira Road East Mumbai Maharashtra IN 401104